Refund and Returns Policy

Last Updated: 17 August 2026

At NGT Lanka, we are committed to providing quality products and professional services to our customers. This Refund and Returns Policy explains the conditions under which products may be returned, replaced, or refunded.

1. Product Returns

Products purchased from NGT Lanka may be eligible for return or replacement if:

• The product is received damaged or defective.

• The wrong product was supplied by NGT Lanka.

• The product does not match the confirmed order.

• The product has a manufacturing defect covered by the applicable warranty.

• The return request meets the conditions specified for that particular product.

Customers should contact us as soon as possible after receiving the product if there is an issue.

2. Return Period

Return requests should generally be submitted within 7 days of receiving the product, unless a different return period is specifically stated on the product page, invoice, quotation, warranty, or sales agreement.

Products returned after the applicable return period may not be accepted.

3. Conditions for Returns

To be eligible for a return or replacement:

• The product should be in its original condition where reasonably applicable.

• Original packaging, accessories, manuals, cables, and other supplied items should be returned.

• Proof of purchase, such as an invoice or receipt, may be required.

• The product should not have been intentionally damaged or misused.

• Any applicable warranty or manufacturer conditions must be followed.

Products that have been physically damaged, modified, improperly installed, misused, or tampered with may not qualify for return or replacement.

4. Computer & Laptop Products

For laptops, desktop computers, components, and other electronic products, customers should inspect the product as soon as possible after purchase or delivery.

Warranty and replacement conditions may vary depending on the manufacturer, distributor, product category, and warranty period.

Software-related issues, operating system changes, viruses, accidental damage, liquid damage, physical damage, or unauthorized hardware modifications may not be covered under a manufacturer’s warranty.

5. Computer & Mobile Accessories

Computer and mobile accessories may be returned or replaced only where permitted by the applicable product warranty or where the product is defective, damaged on delivery, or supplied incorrectly.

Certain accessories may not be eligible for return once opened or used due to hygiene, licensing, compatibility, or product-specific restrictions.

6. POS Systems & Software

For PRODATA POS System, software, licenses, subscriptions, installations, configurations, and customized business solutions, refund and cancellation conditions may differ from physical products.

Once software has been activated, installed, configured, customized, or delivered, refunds may not be available except where required by applicable law or specifically agreed in writing.

Hardware supplied as part of a POS solution may be subject to the applicable hardware warranty and return conditions.

7. Domain & Web Hosting Services

Payments for domain registration, domain renewal, web hosting, SSL certificates, software licenses, and other third-party digital services may be non-refundable once the service has been activated or registered.

Domain names that have already been registered generally cannot be cancelled or returned because domain registration is processed through third-party registries.

Specific refund conditions may depend on the hosting or service provider involved.

8. Digital Services

Payments for services such as:

• Web Design

• Web Development

• Graphic Design

• SEO Services

• Digital Marketing

• Social Media Marketing

• Android App Development

• Video Editing

• Software Development

may be subject to project-specific terms.

For customized or completed digital work, refunds may not be available once significant work has been completed or delivered.

Where applicable, refund arrangements will be based on the agreed quotation, project scope, milestones, and payment terms.

9. Digital & Sublimation Printing

Customized printing products, including personalized T-shirts, mugs, banners, posters, cards, sublimation products, and other customized items, may not be eligible for return or refund if they have been produced according to the customer’s approved design, specifications, size, quantity, and requirements.

If an error is caused by NGT Lanka or the product is defective, we will review the issue and may offer a replacement or other appropriate solution.

10. CCTV & Installation Services

For CCTV installation, networking, POS installation, computer setup, and other on-site technical services, refund eligibility may depend on the work already completed, materials used, equipment supplied, and agreed service terms.

If a service issue occurs, customers should contact NGT Lanka so that our technical team can assess and resolve the issue.

11. Non-Returnable Items & Services

The following may generally be non-refundable once supplied, activated, customized, or completed:

• Activated software licenses

• Domain registrations

• Domain renewals

• SSL certificates

• Customized digital services

• Personalized printing products

• Completed graphic design work

• Completed website development work

• Completed software development work

• Used or damaged accessories

• Products damaged through customer misuse

• Services already fully delivered

Exceptions may apply where required by applicable law or agreed in writing.

12. Refund Process

If a refund is approved, we will inform the customer about the applicable refund process.

Refunds may be processed using the original payment method where reasonably possible. Processing time may vary depending on the payment method, bank, payment provider, or other financial institution involved.

Any applicable delivery, installation, transaction, third-party, or service charges may be deducted where permitted and applicable.

13. Exchanges & Replacements

Where a product is confirmed to be defective or incorrectly supplied, NGT Lanka may offer:

• Product replacement

• Repair under warranty

• Exchange for an equivalent product

• Store credit

• Refund

The solution offered will depend on the product, warranty conditions, availability, and nature of the issue.

14. Delivery Damage

Customers should inspect delivered products as soon as reasonably possible.

If a product arrives damaged, customers should contact us promptly and, where possible, provide photographs or videos showing the condition of the package and product.

This information may be required to investigate delivery-related damage.

15. Warranty

Where a product includes a manufacturer or supplier warranty, warranty claims may be handled according to the applicable manufacturer’s or distributor’s terms.

Warranty does not normally cover damage caused by:

• Accidents

• Liquid or moisture

• Electrical damage

• Improper installation

• Physical damage

• Unauthorized modifications

• Misuse

• Negligence

• Normal wear and tear

• Use outside the manufacturer’s specifications

16. How to Request a Return or Refund

To request a return, replacement, or refund, please contact NGT Lanka with:

• Customer name

• Invoice or order number

• Product or service name

• Date of purchase

• Reason for the request

• Photos or videos where applicable

• Relevant supporting information

Our team will review the request and contact you regarding the next steps.

17. Policy Changes

NGT Lanka reserves the right to update this Refund and Returns Policy from time to time.

Any changes will be published on this page with an updated Last Updated date.

18. Contact Us

For questions regarding returns, refunds, replacements, or warranty claims, please contact:

NGT LANKA
Next Generation Technology in Sri Lanka

Website: www.ngtlanka.com
Email: info@ngtlanka.com
Phone / WhatsApp: +94 77 539 9531
Location: Mutur, Trincomalee, Sri Lanka

NGT Lanka – Your Trusted Technology Partner in Sri Lanka.

This policy is general website policy content. Product-specific warranty, digital-service, hosting, software, and third-party service terms may apply and should be stated in the relevant quotation, invoice, agreement, or product page.